Auxfun FAQ

  • Q1: What types of sex toys does Auxfun mainly sell?

    Auxfun primarily sells Auxfun sex machines along with compatible attachments. We also carry products from other reputable brands such as Hismith, including their machines and attachments. In addition, we offer other adult products, such as dildos.

  • Q2: Does the sex machine have enough power?

    Basic models (24W): Suitable for beginners, best used with attachments under 2 lbs.
    Auxfun Prime (60W): Can handle larger attachments up to 4 lbs.
    Hismith machines (120W): Designed for heavy-duty use with attachments up to 8 lbs.

  • Q3: Is the Auxfun sex machine noisy?

    Our basic machines have been improved over the years. Noise levels have been reduced to below 65 dB even at high speed, which is comparable to normal conversation levels. The Auxfun Prime operates even more quietly, staying below 50 dB.

  • Q4: How stable is the Auxfun sex machine?

    Basic machines: Lightweight, equipped with four suction cups. They remain stable only on smooth surfaces or with lighter attachments.
    Auxfun Prime: Designed for greater stability and can support attachments up to 4 lbs without issue.

  • Q5: How is the quality of Auxfun attachments, dildos, and bundles?

    Our adaptors are made of high-quality aluminum alloy, stainless steel, or durable hard plastic. Dildos and masturbators are crafted from body-safe silicone, TPE, or PVC. Please note that TPE and PVC are porous materials, so they require thorough cleaning after each use.

  • Q6: Are Auxfun sex machines suitable for beginners?

    Yes. They are easy to assemble (or pre-assembled), simple to operate, and affordable, making them a great choice for newcomers.

  • Q7: How durable is the Auxfun sex machine?

    Basic machines: Expected lifespan of about 1 year with regular use.
    Auxfun Prime: Can last up to 10 years with proper use and maintenance.
    All machines include a 1-year warranty. Depending on the issue, we will provide replacement parts or a new unit.

  • Q8: How do I adjust the thrusting speed?

    Auxfun Prime: Comes with a wireless remote control and can also be operated via the Auxfun App.
    Basic models: Include a wired controller with a rotary knob for speed adjustment. App-control versions are also available, or you may purchase a separate App control unit.

  • Q9: Are Auxfun sex machines bulky? Are they easy to store?

    No. All our machines are compact, foldable, and portable. Each unit comes with a dedicated carrying bag for easy storage and transport.

  • Q10: Can Auxfun sex machines be used for long sessions?

    Yes. They can run for extended periods at low to medium speeds. For longer sessions, we recommend taking short breaks to avoid motor or power overheating, especially when operating at high speeds.

  • Q11: Are they suitable for solo or couple use?

    Absolutely. Auxfun machines are versatile:
    • Solo users can enjoy hands-free pleasure and adjustable settings.
    • Couples can use them to enhance intimacy, role-play, or shared experiences.

  • Q12: What payment methods are accepted?

    We accept credit cards and PayPal. The available options will be displayed at checkout.

  • Q13: Is shipping discreet?

    Yes. All orders are shipped in plain, unmarked packaging with no reference to the contents, ensuring your privacy.

  • Q14: Can I cancel my order?

    Orders can be canceled within 1 hour of purchase. After this period, a 15% processing fee will apply, as the order may already be in preparation or transit.

  • Q15: Can I return my order if I don’t like it?

    For hygiene reasons, we only accept returns of unopened and unused items, subject to a 30% restocking fee. If a product is defective, we will repair it or provide a replacement. If you decide not to keep your order before receiving it, the easiest way is to refuse delivery.

  • Q16: What are the shipping methods and delivery times?

    • Free Standard Shipping (3–5 days): Available in the US, UK, and EU (non-remote areas).
    • Express Shipping (1–3 days): Available in the same regions.
    • Remote areas (e.g., Alaska, Hawaii, islands outside mainland Spain) and other countries: Only international shipping is available, usually around 15 days, with costs depending on location.
    • Products unavailable in local warehouses will also be shipped internationally.
    • Military addresses (APO/FPO) and PO boxes are not supported.

  • Q17: Can I choose a specific courier?

    We select the most efficient shipping method based on your order. If you have a special request, please add it to your order notes or contact customer service before placing your order. We will try to accommodate where possible.

  • Q18: How can I check my order status?

    Log in to My Account on our website, go to Order History, and select the order to view details.

  • Q19: Why haven’t I received a tracking number?

    Tracking numbers are sent automatically via email once your order is processed. If you don’t receive one, please log in to your account and check your order details. If still unavailable, contact our customer service team.

  • Q20: Do you provide a warranty?

    Yes, all products include a 1-year warranty. Depending on the issue, we may provide repairs or replacements.
    Not covered: Normal wear and tear, cosmetic damage, or damage caused by misuse, accidents, or neglect.
    To claim: Provide your order details, account information, and proof of the issue.

  • Q21: How can I contact customer service?

    You can reach us via the live chat box (bottom-left corner of our website), leave a message, or email us directly. We aim to reply within one business day.